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Welcome, Intuit Employees!
For eligible California, Hawaii, and Georgia residents.
Get great care and the resources you need to live healthier — all in one convenient place with Kaiser Permanente.
Find doctors and locations in California-Northern
Find doctors and locations in California-Southern
Find doctors and locations in Georgia
Find doctors and locations in Hawaii
Learn more about Kaiser Permanente's tools and resources to help you THRIVE! Click here.
Virtual Tour Experience
Experience how we make health care simpler and more convenient. No matter where you are, you can explore our facilities, learn about our specialty care and telehealth services, and watch short videos about our members and care teams. Take a Virtual Tour
Questions about Kaiser Permanente?
Call 1-800-324-9208 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m. Pacific time. Or chat live with one of our online advisors.
Kaiser Permanente was founded on the idea that health isn't an industry. It's a cause. Three ways we bring that to life: convenience, integration, and quality care. Watch this video to learn more.
Your doctor will build a care plan based on your needs and work with your care team to deliver high-quality, personalized care.
Preventive care to keep you healthy
Specialty care when you need it
Support for ongoing conditions
Get care in your language — with multilingual doctors and phone interpretation in more than 150 languages.
We've helped deliver millions of COVID-19 vaccines to our members, communities and underserved areas. Visit kp.org/covidvaccine to search vaccine appointments.
Same-day, next-day, and weekend appointments are available at most locations and by phone and video.1
Visit us in person at a location near you.
Talk to a health care professional by phone or video.1
If a trip to the doctor's office doesn't fit your schedule, it's easy to get fast, personalized support — daytime, nighttime, anytime.
1. When appropriate and available. If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent licensed clinicians from providing care across state lines. Laws differ by state. 2. High deductible health plans may require a copay or coinsurance for phone and video visits.
Kaiser Permanente combines care and coverage — which makes us different than your other health care options.
Your doctors, hospitals, and health plan work together to make exceptional health care easy to get. That means you’ll have peace of mind knowing care for your total health is there when and where you need it — from your doctor’s office to your living room.
To see what it’s like to be a member, visit kp.org/myhealthyplace.
We’re known for catching problems early with preventive care. But if your health needs serious attention, our world-class specialty care has you covered.
In 2020, Kaiser Permanente led the nation as the top performer in 34 effectiveness-of-care measures. The closest national competitor led in only 17.*
The measures include:
*Kaiser Permanente 2020 HEDIS® scores. Benchmarks provided by the National Committee for Quality Assurance (NCQA) Quality Compass® and represent all lines of business. Kaiser Permanente combined region scores were provided by the Kaiser Permanente Department of Care and Service Quality. The source for data contained in this publication is Quality Compass 2020 and is used with the permission of NCQA. Quality Compass 2020 includes certain CAHPS data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass® and HEDIS® are registered trademarks of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality.
Share your health history and any concerns with your personal doctor.
Your doctor coordinates your care, so you don't have to worry about where to go or who to call next.
Future care teams have a full picture of your health history - without you having to repeat your story.
With your health records in hand, your care team knows your needs in the moment and reminds you to schedule checkups and tests. Plus, you can view your records 24/7.
Finding a provider
We know that having a doctor you connect with is an important part of taking care of your health.
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Choose the right doctor
You can also choose a personal doctor with any of these specialties:
Each covered family member may choose his or her own personal doctor. And if you want to change to another Kaiser Permanente doctor at any time, for any reason, it’s easy to choose a new doctor online or by phone. |
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Visit kp.org/locations to search for providers and locations.
If you select the Kaiser HMO option during annual enrollment, we’ll be here to help you each step of the way.
Before you enroll If you enroll in the Kaiser HMO option, you'll need to receive all nonemergency services from Kaiser Permanente doctors, facilities, and affiliated providers as described in the Kaiser Permanente coverage documents when your coverage becomes effective. Except in certain circumstances when continuity of care requirements apply, you may not be able to access routine or ongoing care from your current providers.
If you have questions about how to transition any current courses of care you may be receiving, please call us at 1-800-324-9208 (TTY 711), Monday through Friday, 8 a.m. to 6 p.m. Pacific.
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After you enroll After you enroll and before your membership begins, our dedicated health care transition and onboarding team will contact you to help you:
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When your membership begins We’ll guide you through each step, so you get the care you need without missing a beat. Visit kp.org/newmember to get started on the path to great health. |
Prescription coverage
Kaiser Permanente’s fully integrated pharmacy has the unique ability to keep drug costs low — all while maintaining the safety, efficacy, and outcomes that define our organization.
Clinician-driven formulary Our doctors and pharmacists select, test, and approve every medication on our formulary, from cost-saving generics to specialty drugs for chronic conditions. |
Medication adherence programs With a shared electronic health record, it’s easier and faster to monitor medication compliance, provide counseling, and stay up to date on prescribing practices. |
Convenient prescription services Whether it’s at a Kaiser Permanente pharmacy, retail location, or straight to their front door, your employees have many ways to order their prescriptions. |
Kaiser HMO formulary A formulary is a list of drugs covered by your health plan. Your doctor and other providers use the formulary to help them choose the safest, most effective drugs for you. Find out what drugs are covered in your area by visiting kp.org/formulary, selecting your area and choosing the Commercial formulary.
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Good health goes beyond the doctor’s office. Manage your care 24/7 with the Kaiser Permanente app or at kp.org.1
Stay on top of your health2
Fill prescriptions2
1. To use the Kaiser Permanente app, you must be a member registered on kp.org. 2. These features are available when you get care from Kaiser Permanente facilities. 3. Same-day and next-day prescription delivery services may be available for an additional fee. These services aren’t covered under your health plan benefits and may be limited to specific prescription drugs, pharmacies, and areas. Order cutoff times and delivery days may vary by pharmacy location. Kaiser Permanente isn’t responsible for delivery delays by mail carriers. Kaiser Permanente may discontinue same-day and next-day prescription delivery services at any time without notice and other restrictions may apply. Medi-Cal and Medicaid beneficiaries should ask their pharmacy for more information about prescriptions.
At Kaiser Permanente, your personal doctor is the biggest advocate for your health.
Your doctor will help coordinate the care you need to get healthy and stay healthy.
Preventive care Preventive care is key to how we practice medicine at Kaiser Permanente. It can help you avoid health issues and catch others before they become serious. |
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Specialty care No matter your needs — mental health, maternity and infertility care, transgender services, and more — you’ll have access to great doctors, advanced technology, and evidence-based care to help you recover quickly. |
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Support for ongoing conditions If you have a condition like diabetes or heart disease, you’re automatically enrolled in a disease management program for personal coaching and support. |
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Care in your language Our doctors and caregivers provide culturally responsive care in many different languages to serve our diverse membership. |
Convenient ways to get the care you need
You have flexible options to get care beyond the doctor’s office — and you can manage your care anytime with the Kaiser Permanente app or at kp.org.
Video or phone appointment Schedule a no-cost, video visit or phone appointment with a Kaiser Permanente care team and any specialists you’ve been referred to.
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Appointments
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24/7 advice Get on-demand support with 24/7 care advice by phone at no cost to you.
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Prescription delivery |
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E-visit Use our online symptom checker for certain conditions and get personalized care advice within a few hours, all at no cost to you.
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Email Message your Kaiser Permanente doctor’s office with nonurgent questions at no cost to you, and get a reply usually within 2 business days.
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Visit kp.org/getcare to learn more.
1. Available when you get care from Kaiser Permanente facilities.
Just call us or go online:
24/7 Away from Home Travel Line: 951-268-3900***
*The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration.
The Cigna PPO Network is not available to HMO and EPO members enrolled in coverage issued by Kaiser Foundation Health Plan of Washington and Kaiser Foundation Health Plan of Washington Options, Inc.
Cigna is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna PPO Network is available through Cigna's contractual relationship with the Kaiser Permanente health plans. The Cigna PPO Network is provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.
**Cigna, MinuteClinic, and Concentra coverage varies by plan
***This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the United States. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
Personalized support
Get help for a wide range of conditions, like anxiety, depression, substance use disorder, and autism spectrum disorders.
Specialized care teams
Find care with psychiatrists, psychologists, marriage and family therapists, and more.
No referrals needed
Make an appointment for therapy within Kaiser Permanente without a referral.
Learn more at kp.org/mentalhealth
A dedicated prenatal care team
Doctors and nurses help keep you and your baby healthy and empower you to make decisions.
A personalized birth plan
We’ll help you have the safe, positive experience you want, starting with your first appointment.
Care and support every step of the way
From virtual and in-person tours of our private birthing suites to classes* and online resources to help answer the many questions of expecting parents.
Learn more at kp.org/maternitycare.
*Classes vary by location. Some classes may require a fee
When you’re managing a condition, you want to prioritize your health — not worry about whether your treatment will be covered. At Kaiser Permanente, your care and coverage are combined, so you can just focus on yourself. We’ll handle the rest.
There are many experiences of gender identity - and the journey to and through gender-affirming care is different for everyone. We're here to help you find the path that's right for you and provide the support you need along the way.
Learn more about gender-affirming care at Kaiser Permanente.
ClassPass reduced rates on fitness classes
Self-care apps Calm and myStrength
Wellness Coaching by Phone
Online healthy lifestyle programs, videos, podcasts, recipes, and more
Reduced rates on specialty care services like acupuncture, chiropractic care, massage therapy, and gym memberships
On-site and virtual health education classes and support groups2
Seasonal farmers markets3
1. These services aren’t covered under your health plan benefits and aren’t subject to the terms set forth in your Evidence of Coverage or other plan documents. These services may be discontinued at any time without notice. 2. Classes vary at each location and some may require a fee. 3. Not available in all areas. Farmers markets are a great place to buy produce. Fruits and vegetables are in season and at peak freshness. Markets also help you shop locally, which is good for the environment. And whether you’re talking with a farmer or a neighbor, you can enjoy a community atmosphere.
Get moving with fitness options that fit your schedule and lifestyle, including Pilates, dance, boxing, cardio, strength training, and yoga.
Calm uses meditation and mindfulness to help lower stress, reduce anxiety, and improve sleep quality. Available at no cost.
Enjoy reduced rates on services
to help you stay healthy
Stay active by joining a
local fitness center, plus
enjoy thousands of digital
workout videos.
Connect to better health
with online programs to help
you lose weight, quit smoking,
reduce stress, and more.
Get help reaching your
health goals by working
one-on-one with a wellness
coach by phone.
1. These services aren't covered under your health plan benefits and aren't subject to the terms set forth in your Evidence of Coverage or other plan documents. These services may be discontinued at any time without notice.
Experience how we make health care simpler and more convenient. No matter where you are, you can explore our facilities, learn about our specialty care and telehealth services, and watch short videos about our members and care teams.
Take a virtual tour.
Your HMO Option
Understanding your Kaiser HMO option can help you select the right plan for you and your family. Learn the basics at kp.org/learnthebasics
Your Kaiser HMO Plan
What you get...
With this Kaiser Permanente health plan, you get a wide range of care and support to help you stay healthy and get the most out of life. Preventative care services - like routine physical exams, mammograms, and cholesterol screenings - are covered at no cost or at a copay*, and you pay just a copay for other services covered by your plan.
*Depending on your plan, preventive care services are covered at no cost or at a copay. For more information, contact your employer.
Effective Date | 8/1/2024 |
Annual Deductible | |
Individual / Family | Not Applicable |
Maximum Out-Of-Pocket | |
Individual / Family | $1,500 Individual / $3,000 Family (Embedded) |
Maximum Lifetime Benefit | Unlimited |
Hospital Inpatient | |
Services Rendered while Hospitalized | $100 per admission |
Maternity Inpatient | $100 per admission |
Outpatient | |
Primary Care | $20 per visit |
Urgent Care | $20 per visit |
Virtual Care | No charge |
Specialist | $20 per visit |
Well-child & Preventive Care visits | No charge |
Routine Prenatal Care | No charge |
Outpatient Surgery | $20 per procedure |
Therapies (PT/OT/ST) | $20 per visit Unlimited visits |
X-rays and Lab Tests | X-ray No Charge; Lab No Charge |
Advanced Imaging (CT / MRI / PET) | No Charge |
Ambulance | $50 per trip |
Emergency Department Visits | $100 per visit; waived if admitted |
Outpatient Prescription Drugs | |
Generic Drugs | $10 Copay Retail |
Brand Name Drugs | $20 Copay Retail |
Non-preferred Brand Drugs | $30 Copay Retail |
Specialty Drugs | $20 Copay |
Pharmacy Deductible | This plan does not have a drug deductible |
Days Supply | Up to a 30-day supply |
Outpatient Prescription Drugs - Mail Order | |
Generic Drugs | $20 copay |
Brand Drugs | $40 Copay |
Non-preferred Drugs | $60 Copay |
Specialty Drugs | $20 Copay |
Pharmacy Deductible | This plan does not have a drug deductible |
Days Supply | Up to a 90-day Supply |
Mental Health Services | |
Inpatient psychiatric care | $100 per admission |
Outpatient individual therapy visits | $20 per visit |
Outpatient group therapy visits | $10 per visit |
Substance Use Services | |
Inpatient detoxification | $100 per admission |
Outpatient individual therapy visits | $20 per visit |
Outpatient group therapy visits | $10 per visit |
Infertility Services | |
Covered Services Related to the Diagnosis and Treatment of Infertility | $20 per visit. Includes IVF, GIFT & ZIFT. Includes Infertility drugs at applicable Pharmacy Cost Shares |
1 cycle per lifetime. (GIFT, ZIFT, IVF) | |
Infertility Drugs Included | Covered at applicable generic/brand/specialty cost shares. |
Additional Benefits | |
Durable Medical Equipment | 20% coinsurance |
Skilled Nursing Facility | No Charge limited to 100 days per benefit period |
Home Health | No Charge limited to 100 visits per accumulation period |
Hospice Care | No charge (unlimited visits) |
Vision Exam | No charge |
Other Benefits | |
Hearing aids | $3000 allowance / 1 device per ear / 36 months; Under 19 every 48 months |
Chiropractic | $15 per visit / 20 visit limit per accumulation period |
Acupuncture | $20 per visit / limited to provider referral |
Bariatric surgery | $100 per admission |
Vision Hardware | Not included |
Dental | Not included |
1. Please refer to EOC documents for a complete explanation of benefits. | |
2. Kaiser predominately uses Permanente exclusive providers. In certain instances, Kaiser will refer to out of network providers (i.e.: COEs) and benefits are paid as if in network (KP authorization is required). Worldwide emergency and urgent care are covered as if in network. | |
3. For questions regarding pre-authorization requirements for specific services, please consult your Certificate of Coverage or Evidence of Coverage |
Effective Date | 8/1/2024 |
Annual Deductible | |
Individual / Family | None |
Maximum Out-Of-Pocket | |
Individual / Family | $2,500 / $7,500 |
Maximum Lifetime Benefit | Unlimited |
Grandfathered Status | None |
Hospital Inpatient | |
Services Rendered while Hospitalized | 10% of applicable charges |
Maternity Inpatient | No Charge |
Outpatient | |
Primary Care | $15 per visit; No Charge for Children 0-17 years |
Urgent Care | $15 per visit within service area (Primary Care); 20% of applicable charges outside service area |
Virtual Care | No charge |
Specialist | $15 per visit |
Well-child & Preventive Care visits | No charge |
Routine Prenatal Care | No charge |
Outpatient Surgery | 10% Coinsurance |
Therapies (PT/OT/ST) | $15 per visit (Unlimited Visits) |
X-rays and Lab Tests | X-ray $15 per day; Lab $15 per day |
Advanced Imaging (CT / MRI / PET) | 20% of applicable charges |
Ambulance | 20% of applicable charges |
Emergency Department Visits | $100 per visit |
Outpatient Prescription Drugs | |
Generic Drugs | $10 |
Brand Drugs | $35 |
Non-preferred Drugs | $35 |
Specialty Drugs | $200 |
Pharmacy Deductible | None |
Days Supply | 30-day supply |
Outpatient Prescription Drugs - Mail Order | |
Generic Drugs | $20 |
Brand Drugs | $70 |
Non-preferred Drugs | $70 |
Pharmacy Deductible | None |
Days Supply | 90-day supply |
Mental Health Services | |
Total Care Setting | Included in Total Care Services |
Outpatient individual therapy visits | $15 per visit |
Substance Use Services | |
Total Care Setting | Included in Total Care Services |
Outpatient individual therapy visits | $15 per visit |
Infertility Services | |
Infertility Consultation | $15 per visit. 20% Coinsurance IVF limited to 1 cycle per lifetime. Includes Infertility drugs |
In Vitro Fertilization | 20% of applicable charges; Limited to a once per lifetime benefit |
Additional Benefits | |
Durable Medical Equipment | Outpatient setting 20% coinsurance; Diabetic DME 50% coinsurance; Included in Total Care settings |
Skilled Nursing Facility | 10% of applicable charges up to120 days per calendar year |
Home Health | No Charge |
Hospice Care | No charge |
Vision Exam | Primary $15 per visit; Specialty $15 per visit |
Other Benefits | |
Hearing aids | 60% Coinsurance / 1 device per ear / every 36 months |
Chiropractic | $20 per visit / limited to 20 visits per year (Combined with Acupuncture) |
Acupuncture | $20 per visit / limited to 20 visits per year (Combined with Chiropractic) |
Bariatric surgery | 10% Coinsurance |
Vision Hardware | Not included |
Dental | Not included |
1. Please refer to EOC documents for a complete explanation of benefits. | |
2. Kaiser predominately uses Permanente exclusive providers. In certain instances, Kaiser will refer to out of network providers (i.e.: COEs) and benefits are paid as if in network (KP authorization is required). Worldwide emergency and urgent care are covered as if in network. | |
3. For questions regarding pre-authorization requirements for specific services, please consult your Certificate of Coverage or Evidence of Coverage |
Effective Date | 8/1/2024 |
Annual Deductible | |
Individual / Family | None |
Maximum Out-Of-Pocket | |
Individual / Family | $1,500 / $3,000 |
Maximum Lifetime Benefit | Unlimited |
Grandfathered Status | None |
Hospital Inpatient | |
Services Rendered while Hospitalized | $100 per admission |
Maternity Inpatient | $100 per admission |
Outpatient | |
Primary Care | $20 per visit |
Urgent Care | $20 per visit |
Virtual Care | No charge |
Specialist | $20 per visit |
Well-child & Preventive Care visits | No charge |
Routine Prenatal Care | No charge |
Outpatient Surgery | $20 per procedure |
Therapies (PT/OT/ST) | $20 per visit (Unlimited Visits) |
X-rays and Lab Tests | No charge |
Advanced Imaging (CT / MRI / PET) | No charge |
Ambulance | $50 per trip |
Emergency Department Visits | $100 per visit |
Outpatient Prescription Drugs | |
Generic Drugs | $10 |
Brand Drugs | $20 |
Non-preferred Drugs | $20 |
Specialty Drugs | Applicable Generic, Preferred Brand, and Non-Preferred Brand cost shares may apply |
Pharmacy Deductible | None |
Days Supply | 30-day supply |
Outpatient Prescription Drugs - Mail Order | |
Generic Drugs | $20 |
Brand Drugs | $40 |
Non-preferred Drugs | $40 |
Specialty Drugs | $40 |
Pharmacy Deductible | None |
Days Supply | 100-day supply |
Mental Health Services | |
Inpatient psychiatric care | $100 per admission |
Outpatient individual therapy visits | $20 per visit |
Outpatient group therapy visits | $10 per visit |
Substance Use Services | |
Inpatient detoxification | $100 per admission |
Outpatient individual therapy visits | $20 per visit |
Outpatient group therapy visits | $5 per visit |
Infertility Services | |
Covered Services Related to the Diagnosis and Treatment of Infertility | $20 per visit. Includes IVF, GIFT & ZIFT limited to 1 cycle per lifetime. Includes Infertility drugs at applicable Pharmacy Cost Shares |
Infertility Drugs Included | Covered at applicable generic/brand/specialty cost shares. |
Additional Benefits | |
Durable Medical Equipment | 20% coinsurance |
Skilled Nursing Facility | No charge limited to 100 days maximum per benefit period |
Home Health | No Charge limited to 100 days per benefit period |
Hospice Care | No charge |
Vision Exam | No charge |
Other Benefits | |
Hearing aids | $3000 allowance / 1 device per ear / every 36 months |
Chiropractic | $15 per visit / 20 visit limit per accumulation period |
Acupuncture | $20 copay per visit; subject to to provider referral |
Bariatric surgery | Applicable inpatient/outpatient cost shares. |
Vision Hardware | Not included |
Dental | Not included |
1. Please refer to EOC documents for a complete explanation of benefits. | |
2. Kaiser predominately uses Permanente exclusive providers. In certain instances, Kaiser will refer to out of network providers (i.e.: COEs) and benefits are paid as if in network (KP authorization is required). Worldwide emergency and urgent care are covered as if in network. | |
3. For questions regarding pre-authorization requirements for specific services, please consult your Certificate of Coverage or Evidence of Coverage |
Effective Date | 8/1/2024 |
Annual Deductible | |
Individual / Family | None |
Maximum Out-Of-Pocket | |
Individual / Family | $1,500 / $3,000 |
Maximum Lifetime Benefit | Unlimited |
Grandfathered Status | None |
Hospital Inpatient | |
Services Rendered while Hospitalized | $100 per admission |
Maternity Inpatient | $100 per admission |
Outpatient | |
Primary Care | $20 per visit |
Urgent Care | $20 per visit |
Virtual Care | No charge |
Specialist | $20 per visit |
Well-child & Preventive Care visits | No charge |
Routine Prenatal Care | No charge |
Outpatient Surgery | $20 per procedure |
Therapies (PT/OT/ST) | $20 per visit (Unlimited Visits) |
X-rays and Lab Tests | No charge |
Advanced Imaging (CT / MRI / PET) | No charge |
Ambulance | $50 per trip |
Emergency Department Visits | $100 per visit |
Outpatient Prescription Drugs | |
Generic Drugs | $10 |
Brand Drugs | $20 |
Non-preferred Drugs | $20 |
Specialty Drugs | $20 |
Pharmacy Deductible | None |
Days Supply | 30-day supply |
Outpatient Prescription Drugs - Mail Order | |
Generic Drugs | $20 |
Brand Drugs | $40 |
Non-preferred Drugs | $40 |
Specialty Drugs | $40 |
Pharmacy Deductible | None |
Days Supply | 100-day supply |
Mental Health Services | |
Inpatient psychiatric care | $100 per admission |
Outpatient individual therapy visits | $20 per visit |
Outpatient group therapy visits | $10 per visit |
Substance Use Services | |
Inpatient detoxification | $100 per admission |
Outpatient individual therapy visits | $20 per visit |
Outpatient group therapy visits | $5 per visit |
Infertility Services | |
Covered Services Related to the Diagnosis and Treatment of Infertility | $20 per visit. Includes IVF, GIFT & ZIFT limited to 1 cycle per lifetime. Includes Infertility drugs at applicable Pharmacy Cost Shares |
Infertility Drugs Included | Covered at applicable generic/brand/specialty cost shares. |
Additional Benefits | |
Durable Medical Equipment | 20% coinsurance |
Skilled Nursing Facility | No charge limited to 100 days maximum per benefit period |
Home Health | No Charge limited to 100 visits per accumulation period |
Hospice Care | No charge |
Vision Exam | No charge |
Other Benefits | |
Hearing aids | $3000 allowance / 1 device per ear / every 36 months |
Chiropractic | $15 per visit limited to 20 visits per year |
Acupuncture | Not Included |
Bariatric surgery | $100 per admission |
Vision Hardware | Not included |
Dental | Not included |
1. Please refer to EOC documents for a complete explanation of benefits. | |
2. Kaiser predominately uses Permanente exclusive providers. In certain instances, Kaiser will refer to out of network providers (i.e.: COEs) and benefits are paid as if in network (KP authorization is required). Worldwide emergency and urgent care are covered as if in network. | |
3. For questions regarding pre-authorization requirements for specific services, please consult your Certificate of Coverage or Evidence of Coverage |
Want to learn more?
Choosing a health plan is a big decision — so we’re here to answer any of your questions.
California Member Services: call 24 hours a day, 7 days a week (closed holidays). 711 (TTY)
1-800-464-4000 (English)
1-800-788-0616 (Spanish
1-800-757-7585 (Chinese dialects)
Hawaii Member Services: call Monday through Friday, 8 a.m. to 5 p.m. and Saturday, 8 a.m. to 12 p.m. (closed holidays)
1-800-966-5955 (TTY 711)
Georgia Member Services: Call Monday through Friday, 7 a.m. to 6 p.m. (closed holidays)
1-404-261-2590 (local)
1-888-865-5813 (long distance)