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For eligible associates in the California, Colorado, Georgia, Mid-Atlantic, Washington, and Northwest regions, you can select the Option 1, Option 2 or Choice Account with Optional HSA plan for your coverage. Hawaii residents can choose from the POS and HMO plans.
How you feel and think are closely related. So, it’s important to take care of your mind as well as your body to help reduce stress and maintain mental health. Click here to learn more about mind-body wellness.
Call 1-800-324-9208 (TTY 711), Monday through Friday, 7 a.m. to 6 p.m. Pacific Time. Or chat live with one of our online advisors.
Visit mylowesbenefits.com or contact the Lowe's Benefits Service Center at 1-844-HRLOWES.
Maui Update: Important Information for our Members - Click Here
For additional information
You have three plans to choose from; Option 1, Option 2, and the new Choice Account with Optional HSA. The Choice Account with Optional HSA will replace the Choice Account and Choice Account Plus plans.
Your Option 1 and Option 2 Plans
Pay copays for most services like primary care, speciality care, and most prescriptions. These plans include a deductible for some services like inpatient hospital, outpatient surgery, and diagnostic imaging. Take advantage of no cost to you preventive, virtual, and telephonic care.
Your Choice Account with Optional HSA
This HSA-Qualified plan includes a deductible for most services. Take advantage of no cost to you preventive care. Low and no cost to you virtual, and telephonic care is included.
To view or download plan details scroll down and click the option for your state.
California
Oregon and Southern Washington
Washington
Colorado
Mid-Atlantic States
Georgia
Hawaii
The Activation Reward must be completed every year. The Activation Reward will continue in 2024 for those enrolling in an Option 1 or Option 2 medical plan. Remember, the Activation Reward is how you save $50 off your bi-weekly medical premiums. Visit MyLowesBenefits.com to complete 3 activities total (one from each category) to receive your Activation Reward. The last day to complete and enter the Activation Reward is February 29, 2024.
The Activation Reward only applies to associates enrolled in Option 1 and Option 2 in 2024 (no change from last year’s process). Associates enrolled in the Choice Account with Optional HSA plan as well as the Kaiser Hawaii plans, are not eligible for the Activation Reward, as the rates are already reduced. .
You have three plans to choose from; Option 1, Option 2, and the new Choice Account with Optional HSA. The Choice Account with Optional HSA will replace the Choice Account and Choice Account Plus plans.
Your Option 1 and Option 2 Plans
Pay copays for most services like primary care, speciality care, and most prescriptions. These plans include a deductible for some services like inpatient hospital, outpatient surgery, and diagnostic imaging. Take advantage of no cost to you preventive, virtual, and telephonic care.
Your Choice Account with Optional HSA
This HSA-Qualified plan includes a deductible for most services. Take advantage of no cost to you preventive care. Low and no cost to you virtual, and telephonic care is included.
To view or download plan details scroll down and click the option for your state.
California
Oregon and Southern Washington
Washington
Colorado
Mid-Atlantic States
Georgia
Hawaii
Your doctors, hospitals, and health plan work together to make exceptional health care easy to get. That means you’ll have peace of mind knowing care for your total health is there when and where you need it — from your doctor’s office to your living room.
To see what it’s like to be a member, visit kp.org/myhealthyplace.
Kaiser Permanente was founded on the idea that health isn't an industry. It's a cause. Three ways we bring that to life: convenience, integration, and quality care. Watch this video to learn more.
When you're a member, you get access to our doctors and facilities — conveniently located near where you live, work and play. And when you can't come to us, you can get care virtually or have most prescriptions delivered.
between members and their care teams in 2021*
covered for care needs in mind and body
to members' homes in 2021
connected to easily share the latest medical advancements
with many services often under one roof, so you can get everything done quickly
to get Kaiser Permanente care in person - California, Colorado, Georgia, Hawaii, Maryland, Oregon, Virginia, Washington, and Washington D.C.
*Source: Kaiser Permanente Telehealth Insights Dashboard. Doctor and facility counts include affiliated medical professionals and locations.
Search profiles to find the right doctor
Our online doctor profiles let you browse the many doctors and locations in your area, even before you enroll. So you can join knowing you’ve found a doctor who fits your needs. |
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Transition your care seamlessly
Easily move prescriptions and schedule a visit with a doctor who’s close to your home, work, or school. From day one, you’ll have the support you need to help reach your health goals. |
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Connect to care online
After you enroll, create an account at kp.org or download the Kaiser Permanente app. Then manage your health on your schedule — whenever, wherever. |
At Kaiser Permanente, your personal doctor is the biggest advocate for your health.
Your doctor will help coordinate the care you need to get healthy and stay healthy.
Preventive care |
Specialty care |
Support for ongoing conditions |
Care in your language |
Preventive care is key to how we practice medicine at Kaiser Permanente. It can help you avoid health issues and catch others before they become serious. |
We can connect you with the right specialists — we have one of the largest multispecialty medical groups in the country. | If you have a condition like diabetes or heart disease, you’re automatically enrolled in a disease management program for personal coaching and support. | Our doctors and caregivers provide culturally responsive care in many different languages to serve our diverse membership. |
Your doctor will build a care plan based on your needs and work with your care team to deliver high-quality, personalized care.
Preventive care to keep you healthy
Specialty care when you need it
Support for ongoing conditions
Get care in your language — with multilingual doctors and phone interpretation in more than 150 languages.
We've helped deliver millions of COVID-19 vaccines to our members, communities and underserved areas. Visit kp.org/covidvaccine to search vaccine appointments.
Same-day, next-day, and weekend appointments are available at most locations and by phone and video.1
Visit us in person at a location near you.
Talk to a health care professional by phone or video.1
If a trip to the doctor's office doesn't fit your schedule, it's easy to get fast, personalized support — daytime, nighttime, anytime.
1. When appropriate and available. If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent licensed clinicians from providing care across state lines. Laws differ by state. 2. High deductible health plans may require a copay or coinsurance for phone and video visits.
No matter your needs — mental health, maternity, cancer care, heart health, and more — you’ll have access to great doctors, advanced technology, and evidence-based care to help you recover quickly.
A comprehensive approach to care
With one of the largest multispecialty medical groups in the country, we can connect you with the right specialist who will create a personalized plan for your care. To learn how our specialists
work together in a connected system, visit kp.org/specialtycare.
Support for ongoing conditions
If you have a condition like diabetes or heart disease, you’re automatically enrolled in a disease management program for
personal coaching and support. With a well-rounded approach backed by proven best practices and advanced technology,
we’ll help you get the care you need to continue living life to the fullest.
Share your health history and any concerns with your personal doctor.
Your doctor coordinates your care, so you don't have to worry about where to go or who to call next.
Future care teams have a full picture of your health history - without you having to repeat your story.
With your health records in hand, your care team knows your needs in the moment and reminds you to schedule checkups and tests. Plus, you can view your records 24/7.
Video or phone appointment Schedule a face-to-face video visit or phone appointment with a Kaiser Permanente clinician.1 |
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Appointments |
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24/7 advice Get on-demand support with 24/7 care advice by phone. |
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Prescription delivery |
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E-visit Use our online symptom checker for certain conditions and get personalized care advice within a few hours. |
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Email |
Visit kp.org/getcare to learn more.
1. When appropriate and available.
2. Available when you get care from Kaiser Permanente facilities.
Just call us or go online:
24/7 Away from Home Travel Line: 951-268-3900***
*The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration.
The Cigna PPO Network is not available to HMO and EPO members enrolled in coverage issued by Kaiser Foundation Health Plan of Washington and Kaiser Foundation Health Plan of Washington Options, Inc.
Cigna is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna PPO Network is available through Cigna's contractual relationship with the Kaiser Permanente health plans. The Cigna PPO Network is provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.
**Cigna, MinuteClinic, and Concentra coverage varies by plan
***This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the United States. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
Good health goes beyond the doctor’s office. Manage your care 24/7 with the Kaiser Permanente app or at kp.org.1
Stay on top of your health2
Fill prescriptions2
1. To use the Kaiser Permanente app, you must be a member registered on kp.org. 2. These features are available when you get care from Kaiser Permanente facilities. 3. Same-day and next-day prescription delivery services may be available for an additional fee. These services aren’t covered under your health plan benefits and may be limited to specific prescription drugs, pharmacies, and areas. Order cutoff times and delivery days may vary by pharmacy location. Kaiser Permanente isn’t responsible for delivery delays by mail carriers. Kaiser Permanente may discontinue same-day and next-day prescription delivery services at any time without notice and other restrictions may apply. Medi-Cal and Medicaid beneficiaries should ask their pharmacy for more information about prescriptions.
Personalized support
Get help for a wide range of conditions, like anxiety, depression, substance use disorder, and autism spectrum disorders.
Specialized care teams
Find care with psychiatrists, psychologists, marriage and family therapists, and more.
No referrals needed
Make an appointment for therapy within Kaiser Permanente without a referral.
Learn more at kp.org/mentalhealth
A dedicated prenatal care team
Doctors and nurses help keep you and your baby healthy and empower you to make decisions.
A personalized birth plan
We’ll help you have the safe, positive experience you want, starting with your first appointment.
Care and support every step of the way
From virtual and in-person tours of our private birthing suites to classes* and online resources to help answer the many questions of expecting parents.
Learn more at kp.org/maternitycare.
*Classes vary by location. Some classes may require a fee
We treat over 500,000 cancer patients each year.* This means our doctors and specialists have a wealth of experience and expertise in cancer prevention, treatment, and recovery. Throughout your cancer care journey, you’re at the center of everything we do.
Learn more at kp.org/cancercare
*"Destination Health: Stopping Cancer Before It Starts,” Permanente.org, January 21, 2020.
Your heart health matters to us. Through evidence-based treatments and comprehensive care and support, we help many members with heart disease live longer, healthier lives. And our approach to prevention helps others avoid heart disease altogether.
Learn more at kp.org/cardiaccare
You may not always feel like you have time to visit the doctor. So our doctors are committed to getting you care however it works best for you - from home, work, or in person.
Get moving with fitness options that fit your schedule and lifestyle, including Pilates, dance, boxing, cardio, strength training, and yoga.
Calm uses meditation and mindfulness to help lower stress, reduce anxiety, and improve sleep quality. Available at no cost.
Experience how we make health care simpler and more convenient. No matter where you are, you can explore our facilities, learn about our specialty care and telehealth services, and watch short videos about our members and care teams.
Take a virtual tour.